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Adopting ITIL Best Practices Into Marketing Processes
Marketing is a mess. This isn’t a secret. The average marketing department needs to take care of marketing materials for internal and external purposes, content creation, advertising, social media,...
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Request Fulfillment: Keep It Simple
So you've read the ITIL book, been on the course, copied and tweaked the diagrams in PowerPoint/Visio and you have a bunch of things you can loosely term as service requests or standard changes....
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Is My Level of ITIL Better Than Yours?
I only ask, because the other day I spotted a forum where a keen, recently Foundation-certified person was handed a short sharp rebuke, for asking if he could include the official logo on his résumé to...
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Capita - Best Practice Visionaries Or Just Out On A Spending Spree?
The last few weeks have been pretty big for the ITSM industry. First we had the Service Desk and IT Support Show (SITS 13 Europe) where the great and the good of ITSM and ITIL gathered. But more...
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Effective IT Change Management: How to Get Everyone On Board
I like to think of myself as a reasonably intelligent person. I’ve been working in ITSM for many years and I understand the mechanics behind change, but it has always been one of the hardest, most...
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